1. How can I place an order?
Simply browse our products, add your favorite items to the cart, proceed to checkout, enter your shipping details, and complete the payment to place your order.
2. What payment methods do you accept?
We accept secure payments through Credit/Debit Cards, UPI, Net Banking, Wallets, and other popular online payment options. Cash on Delivery (COD) may be available for selected locations.
3. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location and product availability.
4. Can I track my order?
Yes. Once your order is shipped, you'll receive a tracking ID via email or SMS to monitor your delivery status.
5. What is your return policy?
Eligible products can be returned or replaced within the specified return period. Please check the product page for return eligibility and conditions.
6. How do I request a return or replacement?
You can contact our customer support with your order details, and our team will guide you through the return or replacement process.
7. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a replacement or refund after verification.
8. Are all products on DealDekho genuine?
Yes. We strive to offer quality products from trusted suppliers and ensure every product meets our quality standards.
9. Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
10. Is my payment information secure?
Absolutely. We use secure payment gateways and encryption technology to keep your personal and payment information safe.
11. Do you offer Cash on Delivery (COD)?
Cash on Delivery may be available for eligible products and selected PIN codes. Availability will be shown during checkout.
12. How can I contact customer support?
You can reach us via Email, Phone, or WhatsApp. Our support team is always ready to assist you with any questions or concerns.